Duospin Terms and Conditions

Welcome to Duospin Casino. These Terms and Conditions govern your use of our website, duospin.com, and all services we provide, including our casino games, sportsbook, bonuses, and promotions. By creating an account with us, you confirm that you have read, understood, and agree to be bound by these terms. At Duospin, we are committed to providing a safe, transparent, and enjoyable gaming environment, and we encourage you to read this document carefully before using our services.

Operator Information

Our platform, Duospin Casino, is owned and operated by NovaForge Ltd. We hold a licence issued by the Gaming Board of Anjouan, Comoros, under licence number ALSI-152406028-FI2. This licence authorises us to offer online gambling services in our target markets, which include Australia, Canada, New Zealand, Germany, Norway, Poland, Hungary, the Czech Republic, Finland, and other parts of Europe. We note that our Anjouan licence does not extend to Germany, Spain, or France, as these jurisdictions require locally issued licences, and we advise players from these countries to review local regulations before registering.

Eligibility and Account Registration

To use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. When you sign up with Duospin, you agree to provide accurate, current, and complete information during duospin casino registration. We reserve the right to request identity verification documents at any time, and your duospin casino withdrawal requests will not be processed until verification is complete.

• We do not accept players from Ohio, United States, and no bonuses are offered to residents of that state.
• You may only hold one account with us; duplicate accounts will be closed and any winnings forfeited.
• We use strict verification procedures to protect the integrity of every Duospin casino login and prevent fraud.

Deposits and Withdrawals

Our casino supports a wide range of deposit methods, including Visa, Mastercard, Skrill, Neteller, Paysafecard, bank transfer, and multiple cryptocurrencies such as Bitcoin, Ethereum, and Litecoin. The minimum deposit is EUR 10, rising to EUR 20 for bonus-qualifying deposits, while Bitcoin deposits start from USD 10. We do not charge deposit fees on any method. For duospin casino withdrawal requests, the minimum amount is generally EUR 10, with crypto withdrawals ranging between EUR 20 and 60.

We do not apply withdrawal fees, though your chosen payment provider may deduct a percentage. Withdrawal limits vary by currency and VIP level, with a maximum of EUR 5,000 per request and up to three pending withdrawals permitted at any time. There is no win limit. Our finance team processes duospin withdrawal time within three working days on average, though actual duospin casino withdrawal time can range from several hours for crypto to up to seven business days for bank transfers. Please note that our finance department operates Monday to Friday, 06:00 to 17:00, and does not process withdrawals on weekends.

Bonuses and Promotions

At Duospin, we offer a generous welcome package worth up to 350% spread across four deposits, along with free spins on each stage. Our duospin casino bonus terms require a minimum qualifying deposit of EUR 20 and wagering of 40 times the deposit plus bonus amount. Please note that Skrill and Neteller deposits do not qualify for this offer. We also provide a sportsbook welcome bonus, weekly reload bonuses, cashback on sportsbook losses, and 20 free spins every day.

Our duospin promo code campaigns, including codes such as DUO100, SPINFREE, and DUOSUMMER, must be entered in the cashier before making a deposit. We occasionally distribute a duospin no deposit bonus through our newsletter and affiliate partners, typically consisting of cash or free spins with a wagering requirement of 40x and a maximum cashout of EUR 100. Our Bonus Crab feature, included with the welcome package, awards randomised prizes such as free spins, cash, or coins. We reserve the right to amend, withdraw, or cancel any promotion at our discretion, and any misuse of bonus terms, including the use of VPNs, will result in forfeiture of winnings.

VIP Program and Loyalty Rewards

Our VIP Program consists of five levels, open to every registered player from the moment they join, with no invitation required. As you climb the levels, we increase your withdrawal limits, assign personalised cashback percentages, and from Level 4 provide a dedicated personal VIP manager. Our Casino Shop loyalty system allows you to exchange coins for bonuses, free spins, and free bets. We do not offer a birthday bonus, but all VIP levels enjoy access to on-site promotions and 24/7 live chat support.

Games and Fair Play

We provide access to more than 11,800 games from 102 software providers, including Pragmatic Play, NetEnt, Play'n GO, Evolution Gaming, and Playtech. Our library includes slots, live casino tables, roulette, blackjack, baccarat, poker, video poker, bingo, keno, scratch cards, crash games, and progressive jackpots. We use certified random number generators and partner only with reputable studios to ensure fair outcomes across our entire game catalogue.

Location Verification and Prohibited Use of VPNs

We do not permit the use of VPNs or any other technology designed to mask your true location while accessing our services. If we detect that you have used a VPN, your account verification may fail, and any associated winnings will be forfeited. We take this policy seriously to comply with our licensing obligations and to ensure fair access to our target markets.

Account Suspension and Termination

We reserve the right to suspend or close your account if we suspect fraud, breach of these terms, underage gambling, or any activity that compromises the integrity of our platform. We may also restrict access to players attempting to register from restricted jurisdictions. In such cases, we may withhold winnings pending investigation.

Customer Support

Our support team is available 24/7 via live chat, though live chat is offered in English only. We also provide email support at [email protected] and a help centre with over 30 frequently asked questions. Our customer support covers multiple languages, including German, French, Italian, Spanish, Portuguese, Czech, Finnish, Greek, Hungarian, Norwegian, and Polish.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory changes or improvements to our services. We encourage you to review this page regularly, as continued use of our platform after changes are published constitutes acceptance of the revised terms. If you have any questions regarding these terms, please contact our support team before continuing to use duospin casino online services.